FAQs

Can we contact you via phone?

We are a small team and are unable to offer telephone support. For assistance please contact us via email or our contact form which we respond to quickly. Providing customer service this way allows us to keep our costs and prices low.

 

What type of labels do you produce?

We produce self-adhesive labels on rolls. Our labels are pre-cut to size and have 3mm radius corners. You can create your artwork to fit the available sizes or email us at info@stickwithus.com.au with your print requirements for a custom quote.
Download our PDF templates to assist you with creating your artwork. 

 

Roll Label Direction

If your labels are machine applied, the unwind direction of the labels on a roll is important. There are 8 standard unwind directions for roll labels. If you require help choosing the correct unwind direction for your machinery, we can help. 

 

Can you produce color matches to PMS (Pantone) colors?

We print high quality ‘4 color process'. This is also referred to as CMYK printing. If a PMS colour is specified, our printing process can produce an approximate match. If hitting a PMS colour is critical, we highly recommend ordering a proof before an order is placed.

 

Can I get a proof before ordering?

Yes! We want you to be satisfied with your order. The best way to ensure your satisfaction is to check out a proof before ordering. We highly recommend ordering a proof for colour critical first time orders. We offer free press proofs that are generated from the same press that will produce your order.

 

What type of print quality can I expect?

You can expect premium print quality with outstanding resolution (4800dpi) and vibrant color. We encourage you to order a proof to see for yourself!

 

What label sizes do you have?

We have a range of pre-cut sizes available. These include various sizes of squares, rectangles and circles.

 

Do you charge for print plates?

No, our digital printing process does not require printing plates. Digital printing is the most cost effective method to produce small to medium print runs.

 

What is your minimum order?

Our minimum order quantity is just 150 for custom labels online!

 

What type of payment do you accept?

We accept payment by EFT or Visa and MasterCard through PayPal.

 

When will my order ship?

We will fulfill your order in 48-72 hours upon artwork approval. Contact us if you need your order fulfilled more quickly than the standard turnaround. We'll do everything we can to meet your requirement!

 

How will you ship my order?

Our standard shipping method is with Australia Post and couriers. *Shipping is free on all orders up to 20kg.